Not resolved
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality

I purchased two suits, neither fit. I tried to return them and they would not refund my money---Store credit only!

Terrible online shopping policy. I had to argue with them on the phone and eventually got 1/2 of my $ back, but now I am forced to use my $125 of store credit at their store. Would not recommend to anyone--their suits look amazing but their service is HORRIBLE!! They do not have free shipping so every time I order a suit I have to pay for shipping and returning the package.

By the time this is over I will have spent an additional $30-$40 just shipping swimsuits back and forth! I also paid for 2 day shipping initially and they only shipped half of my order priority.

Product or Service Mentioned: Orchid Boutique Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $125.

Preferred solution: Full refund.

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