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4.9
Details
I needed a swimsuit for a Christmas gift and since I know that the mail service is going crazy for those dates I decided to order it one month in advance. The swimsuit was for my sister, she and I are the same size so I decided to try it before, it was very small. I...
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Review
#1434546 Review #1434546 is a subjective opinion of poster.
Pros
  • Customer service
Reason of review
Good customer service
Tags
  • Customer Service And Returns
4.8
Details
I've been a client of Orchid for some years now; I did, at first, have some "issues" with my orders but when I took the time to understand their return policy and familiarized with their website and how the notifications work, and meant, everything changed. As...
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Review
#1427962 Review #1427962 is a subjective opinion of poster.
Reason of review
Good customer service
Ordered 11 items. Was sent all items and they didn't fit right and looked way better quality online. Sent all 11 items back by the date (30 days from order). Was only refunded $696.81 from an order of $808.80. Called Orchid Boutique, the girl said I ordered 12 items...
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Review
#1109329 Review #1109329 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$47
Preferred solution
Full refund
1.0
Details
I purchased two suits, neither fit. I tried to return them and they would not refund my money---Store credit only! Terrible online shopping policy. I had to argue with them on the phone and eventually got 1/2 of my $ back, but now I am forced to use my $125 of store...
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Review
#1095211 Review #1095211 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$125
Preferred solution
Full refund
Just call me Web Camim. I'm so frustrated by the lack of professionalism this so called legitimate online shopping company has shown me. The service I received was horrible. I ordered a swimsuit. The first problem is it arrived late. The second problem, it was nothing...
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Review
#731554 Review #731554 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
2.7
Details
I was doing some online browsing for nice swimwear for my girlfriend and saw a good deal on Orchid Boutique with free shipping so figured I would give it a shot. I ordered a couple items (bikini and a one piece suit) from Orchid Boutique and they never arrived at my...
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Review
#705505 Review #705505 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$60
Preferred solution
Full refund
1.0
Details
I bought a suit from this company thinking that I was getting free shipping, and could send it back if it didn't fit. I knew that I would have to pay return shipping (which normally is a deal breaker for me when internet shopping, but was having a hard time finding a...
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Review
#543854 Review #543854 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$10
Preferred solution
Full refund

Orchid Boutique - Will not refund me my money!

I bought a defective swimsuit from The Orchid Boutique, Miami, Florida on-line. I mailed the swimsuit back for a refund, and the only thing they will offer is to refund me for the top only $125 and return the bottom (no good that does me), or replace the top and return the original bottom. I wore the swimsuit once, the beading fell off and the material frayed. I do not want another swimsuit that has this potential. I spent $209 on the swimsuit and would expect a high quality suit and high quality customer service. I've received neither! I can't talk to any one there besides through email. No one there has the common courtesy to call to make matters right, nor will they refund me my money in full! Do not shop hear! They are more concerned about making a buck rather than satisfying their customers!
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Review
#428341 Review #428341 is a subjective opinion of poster.
Loss
$209
Pissed Consumer is not a strong enough description of how I feel about Orchid Boutique... I am a returning customer, second time only (thank god) and will never order from them again, even if my order meant a cure for cancer...and i am quite the humanitarian! They have...
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Review
#236701 Review #236701 is a subjective opinion of poster.

Contact Orchid Boutique Customer Service

Mailing Address:
The Orchid Boutique
175 SW 7th Street, Suite # 2103
Miami, FL 33130
Phone:
(877) 288-9564
All Orchid Boutique Contacts
I urge you not to use the swimwear online site- The Orchid Boutique. Their customer service and policies are horrible! They are only open from 9-5:30 which is odd for a retailer, their return policy is teh worst I've seen for a mail order/internet company at 15...
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2 comments
Anonymous
#280605

Dear Client,

We deeply regret any inconvenience we may have caused you, and would like to kindly clarify some points with you. Our hours of operation are M-F from 9-7pm EST. If customers call after hours, we work hard to return every email and voicemail message within 24 hrs and most always do.

For the last four months we have had a promotion for Free Fedex shipping on all US orders over $100, so most orders right now ship to you for free. As for returns, we do ask the customers to assume the cost of shipping it back to us, but advise them on methods such as USPS priority which costs around $5 and takes 3 days to get to our offices.

As for our Return Policy, we do hold high quality standards in order to protect customers like you from receiving an item that is in less than perfect condition. Our full return policy can be read from every single page on our site in the link for returns. Basically, items must be received back within 15 days from shipment date for refund requests, and within 30 days from shipment date for exchanges or store credits. Only for refunds, a 5% re-stocking fee applies. The remaining 95% of the amount is fully refunded to the card on file. If someone returns past the 15 days, they receive a store credit valid for one year from order date, which can be redeemed with any of our jewelry, handbags, or swimwear items.

We will be glad to discuss your particular situation if you contact us directly with your order details. Again we apologize for the inconvenience and hope to service you in the future.

Regards,

Mayra Jimenez

Owner

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Review
#234888 Review #234888 is a subjective opinion of poster.