Orchid Boutique
Orchid Boutique Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Orchid Boutique has 3.6 star rating based on 5 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Most users ask Orchid Boutique for the refund as a solution to their issues.
Review authors value the most Discounts and Special Offers and Location. The price level of this organization is medium according to consumer reviews.
A great experience
- Customer service
Not pissed at all
What a nightmare - error after error at my expense. DO NOT RISK YOUR $$$$
Preferred solution: Full refund
WILL NOT REFUND MY MONEY!
Preferred solution: Full refund
The Orchid Boutique has horrible customer service.
Did not ship
Preferred solution: Full refund
Free shipping?
Preferred solution: Full refund
Will not refund me my money!
HORRIBLE TREATMENT FOR A RETURN CUSTOMER
The Orchid Boutique has awful customer service.
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Dear Client,
We deeply regret any inconvenience we may have caused you, and would like to kindly clarify some points with you. Our hours of operation are M-F from 9-7pm EST. If customers call after hours, we work hard to return every email and voicemail message within 24 hrs and most always do.
For the last four months we have had a promotion for Free Fedex shipping on all US orders over $100, so most orders right now ship to you for free. As for returns, we do ask the customers to assume the cost of shipping it back to us, but advise them on methods such as USPS priority which costs around $5 and takes 3 days to get to our offices.
As for our Return Policy, we do hold high quality standards in order to protect customers like you from receiving an item that is in less than perfect condition. Our full return policy can be read from every single page on our site in the link for returns. Basically, items must be received back within 15 days from shipment date for refund requests, and within 30 days from shipment date for exchanges or store credits. Only for refunds, a 5% re-stocking fee applies. The remaining 95% of the amount is fully refunded to the card on file. If someone returns past the 15 days, they receive a store credit valid for one year from order date, which can be redeemed with any of our jewelry, handbags, or swimwear items.
We will be glad to discuss your particular situation if you contact us directly with your order details. Again we apologize for the inconvenience and hope to service you in the future.
Regards,
Mayra Jimenez
Owner
Thank you so much Myra for explaining your return policy here. I was just about to place a $300 order on your site as a new customer AFTER doing my homework of reading your return policy on the site as well as speaking to an online rep about your shipping and return policy.
HOWEVER, neither on your site nor by your online rep was I informed that you: (a) take about a week and a half to send us the merchandise (b) only allow 15 days from day of shipment for a customer to get the merchandise back to you to get their refund--most of these 15 days have already past by the time the merchandice arrives at our front door (c) if the customer does somehow manage to receive their items and send them back to you within the 15 day period, you charge them for the initial shipping that was supposed to be free to begin with for all orders over $100.
Now that you have made your business policy and ethics perfectly clear, I will be abandonning my shopping cart which truely is a lose-lose situation for the both of us. Good luck with future business.